Custom Products Warranty:
All Custom Products are guaranteed to be free from defects in workmanship or material under normal use for a period of 30 days from date of purchase. If any item that is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use.
Returns & Exchanges:
No returns or exchanges can be accepted if the merchandise was custom produced, including custom size, custom color, custom printed or custom built supplies or equipment. Any issues as described under the Warranty section above will be taken care of with any custom product we’ve produced.
Return or exchange item within 14 days will be effective after receiving the item. 14 days money back guarantee from the date of delivery, Please follow the policy:
- To request return information, please contact us at [email protected] within 14 days after you receive the parcel. Your return must be postmarked within 30 days of the date you received the item.
2. We do not accept merchandise for return unless items are defective that was caused by seller, in which case they will be replaced, subject to availability, or refunded at buyers discretion.
3. To be eligible for a return, your item must be unused, packed well in the same condition that you received it, and the re-sale is uninfluenced. It must also be in the original packaging.
4. Gifts redeemed are non-returnable and cannot be exchanged for cash.
5. All the cost caused by the returning shall be paid by the buyer.
6. The air bill number and clear photos of the returned parcel are required after the buyer send the parcel. Before shipping a return, photograph the item for your records.
7. If buyer can’t receive the ordered parcel after 3 months, buyer can contact seller for solution.
Refunds (if applicable):
1.Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within a certain amount of days.
3. No refunds for shipping delays. Please see shipping and delivery policy.
Exchanges (if applicable):
1.We only replace items if they are defective or damaged.
2.If you need to exchange it for the same item, send us an email at [email protected]